At Design Your Cake, we are committed to providing you with the best possible customer service. We understand that you may have questions or concerns about our products, services, or policies, and we’re here to help. Here are some common questions and answers that may be helpful:
How do I place an order?
You can place an order through our website by selecting the cake you want, choosing your customization options, and entering your delivery and payment information. If you have any questions or need assistance, please contact us.
How far in advance do I need to place my order?
We recommend placing your order at least 48 hours in advance to ensure availability. However, we may be able to accommodate last-minute orders on a case-by-case basis.
Do you offer delivery?
Yes, we offer delivery within our service area for a fee. You can select your delivery date and time when you place your order.
Can I cancel my order?
Yes, you can cancel your order according to our cancellation policy. Please contact us as soon as possible to make any changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
- Paytm
- PhonePe
- Amazon Pay
Do you offer custom designs?
Yes, we specialize in creating custom cakes to fit your specific needs and preferences. Please contact us to discuss your ideas and requirements.
Do you offer vegan, gluten-free, or other specialty options?
Yes, we offer a variety of options for customers with special dietary needs or preferences. Please contact us to discuss your options.
What if I have an issue with my order?
If you have any issues or concerns with your order, please contact us as soon as possible so we can address the issue and make it right.
If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you create the perfect cake for your special occasion.